Krx18 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This document clearly explains how krx18 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Effective Date: 1 January 2026 | Version 1.0
Types of Information We Collect
Account & Identity Information
During registration, krx18 collects information such as your full name, date of birth, email address, mobile number, and address details. This information is required to verify your identity, process transactions, and meet the platform's compliance requirements.
We may also request copies of identification documents, such as your Malaysian Identity Card, for account verification and withdrawal processing purposes, in line with financial security standards.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect transaction-related information such as the payment method used, bank account number, account holder name and your transaction history on the platform.
Credit and debit card information is processed through a secure third-party payment processor. krx18 does not store full card numbers directly in our systems.
Device & Browser Information
When you access the krx18 platform, we automatically collect technical information such as device type, operating system, browser type and version, IP address, time zone and language settings.
This information helps us identify technical issues, ensure the platform runs smoothly across all device types, and improve the overall user experience.
Usage & Activity Data
We record information about how you interact with the platform, including pages visited, games played, session duration, bets placed, and account activity history.
This usage data is used to understand usage patterns, improve our services, detect suspicious activity, and tailor the platform experience to the needs of Malaysian users.
Why We Use This Information
Krx18 uses the information collected for the following legitimate purposes necessary for platform operations:
- Account management: To create, verify, and maintain your user account so you can access all platform features.
- Transaction processing: Processing MYR deposits, withdrawals, bonuses and all financial activity in your account securely and accurately.
- Platform security: To detect and prevent fraud, unauthorised access, multiple account usage, and other suspicious activity that could harm other users.
- Customer support: To enable our support team to assist you effectively with enquiries, complaints, or technical issues.
- Legal compliance: To fulfil legal and compliance obligations applicable to platform operations.
- Service improvement: Analysing usage patterns to continuously improve the platform and better serve the needs of Malaysian users.
Cookies and Session Tracking
What Are Cookies and How We Use Them
Cookies are small text files stored on your device when you visit the krx18 platform. We use cookies for several important purposes, including keeping you logged in so you don't have to sign in every time, and remembering your language settings and display preferences.
Analytics cookies help us understand how users interact with the platform so we can identify areas for improvement. Security cookies help us detect unusual activity and keep your account protected.
Managing Your Cookie Settings
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in or access certain sections.
The krx18 platform does not use cookies for third-party advertising purposes or share cookie data with ad networks. All session data is automatically deleted when you close your browser or after a set period of inactivity.
Data Storage, Security and Sharing
Data Security Measures
Krx18 employs multiple layers of security to protect your personal information. All data transmitted between your device and our servers is encrypted using industry-standard encryption technology. Passwords are stored in hashed format and cannot be read by our staff.
Access to user data within our systems is restricted to staff who need it to perform their duties. All access is logged and monitored to detect any misuse.
Sharing with Third Parties
Krx18 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- Payment processors required to handle your MYR transactions
- Technical service providers that support platform operations and are bound by confidentiality agreements
- Legal authorities when required by law or court order
Your Rights as a User
As a registered krx18 user, you have the following rights regarding your personal information:
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Requests can be made through customer support and will be processed within a reasonable timeframe.
- Right to Rectification
- If your personal information is inaccurate or out of date, you have the right to request a correction. You can update certain basic details directly from your account settings.
- Right to Erasure
- You may request deletion of your personal information when closing your account. However, certain data may need to be retained for a specified period to fulfil legal obligations or resolve any outstanding disputes.
- Right to Object
- You have the right to object to the processing of your data for certain purposes. Contact our support team to discuss any concerns about how your data is being used.
Changes to This Privacy Policy
Krx18 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Users will be notified of any material changes via in-platform notifications or email to their registered address.
The latest version of the Privacy Policy will always be available on this page with a clearly stated effective date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
How to Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to the krx18 support team:
- Email: [email protected]
- Live chat: available 24 hours within the platform
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and with complete, accurate information. You may also refer to our FAQ page for quick answers to common questions.
Questions About Your Data?
The krx18 team is here to help you understand how we protect your privacy. Register an account or log in to manage your privacy settings today.